We are committed to protecting and respecting your privacy, following all legal requirements to do so. We recognise user privacy and data protection as human rights and we have a duty of care to those whose data we handle. We understand that data should only be collected and processed when absolutely necessary. We will never sell, rent or otherwise distribute or make public your personal data.
What information do we collect?
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse to and away from the page. We also collect personally identifiable information (including name, email address and phone number if you supply these via the enquiry form or contact us directly) comments, feedback, reviews, recommendations, and personal profile.
How do we collect information?
We will collect information provided on the enquiry form and any further information you provide via email or phone for the purposes of communicating with you about your booking. If you contact us via a third-party website such as Airbnb or TripAdvisor, we will receive this information from them, and your data will likely be stored by these services (please see their privacy policies for further information).
Why do we collect personal information?
We collect personal and non-personal information for the following reasons:
To effectively operate our business.
To provide our customers with ongoing information regarding their booking and any assistance they may require while staying with us.
To be able to contact our customers with general or personalised information that may be of interest in the future.
To request a review after your booking.
To contact you regarding any issues that may arise after your stay (i.e., returning left items, or to discuss damage to our properties or contents).
How do we store, use, share and disclose visitors’ personal information?
If you fill in the contact form on this website or email us directly, the information you provide will be stored within our email system (hosted by Google). We will use this to process and communicate with you regarding your booking. We will never sell or share your personal information with third parties.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
How do we communicate with site visitors?
We may communicate with you via email or phone (using information you have provided) to process and keep you informed about your booking. We may contact you to request a review following your booking. If you do not wish to receive further communication from us, you can opt out at any time by emailing us at firstname.lastname@example.org stating ‘Unsubscribe’ in the email subject.
For more information, Google's Privacy and Terms site can be found here.
How can site visitors withdraw their consent?
You can opt out of receiving communications at any time by emailing us at email@example.com stating ‘Unsubscribe’ in the email subject, and stating the method of communication you no longer wish us to use in the email body.
Your right of access.
You have the right to ask us for copies of your personal information.
Your right to rectification.
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure.
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing.
You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing.
You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability.
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
We may amend or update this policy at any time to take account of any changes to data protection law or other legislation. When further updates to the policy are made, they will be posted on this page.
If you have any queries about the way your data is used or stored, you can contact us at firstname.lastname@example.org.